Virtual
Fashions Frequently Asked Questions
How
do I know the item I am ordering is in stock?
We have most listed items ready for shipment in our warehouse. If
for some reason we are out of stock, we will request this item from the
manufacturer and let you know of any delays in delivery of your order
as a result.
I didn’t
get a confirmation that my order was placed. What happened?
When you place an order online through our web store, you
will receive an email confirmation in just a few minutes. If you do not
receive
your confirmation, this could be that the final purchase was not
completed due
to pop-up blockers enabled on your browser or perhaps your email was
not
entered correctly. This happens from time to time. If you do not
receive a
confirmation, please contact customer service to verify your order was
received
and confirm your email address.
Why haven’t
I received an update to the status of my order?
When we receive your order, it goes into our distribution
system. Be assured that
even
though you may not receive an ongoing update, we are keeping track of
your
order. You can always check the status of your order by logging into your
account or contacting customer service for a status.
I don’t see the size or color that I want to order for an item.
Why not?
Not
all styles come in every color or size, or perhaps we are out of stock.
Our order pages show available size and colors at this time that we can
obtain
from our manufacturers. So if you do not see a size or color,
chances are it’s not available right now. We update our web pages
regularly so
check back again soon or contact customer service.
I am not sure of the size I need. Can I order multiple sizes of an item
and return what doesn't fit?
This is not advisable. If
you have never purchased one of our brands before and are unsure what
size to order, contact Customer Service and we may be able to assist
you in selecting an appropriate size. Check our Fabric & Sizing page for
helpful manufacturers sizing guidelines. If you purchase multiple sizes
and decide to return what doesnt fit, you will be responsible for
shipping costs related to the return. Also we must enforce our Return
Policy guidelines by clicking
here.
Has my returned merchandise been received?
Checking the status of a
return or exchange is easy. Use our secure login screen
to
check your status. It will show when the return processing status.
How long does it take to get my refund?
Once your return has been
received and validated with an appropriate Returned
Authorization (RA#), we
will issue your refund as soon as we can and update your account online to reflect status. Please note that your
financial
institution may take a few days to reflect the refund on your account.
I returned my merchandise, but I did not get the full
amount back on my credit card. Why?
The primarily reasons are that original shipping charges are not
refundable. Also if
you return merchandise that was part of a free-shipping promotion, we
will
deduct applicable shipping charges from your credit refund to cover our
original costs.
Do I need a return authorization code to return or
exchange my items?
YES! All merchandise for
exchange or return must include an RA# code and must be returned
within
the time
specified. Packages received by our warehouse without a code will be
subject to
refusal and returned to the sender. Items received for refund after the
date
provided on your return authorization request may receive store
credit for
future purchases. You will receive an email with a virtual gift
certificate
code for
the value of your return. Sorry, but we must enforce this policy to
keep costs
low.
I purchased an item from your Sale page but it doesn’t
fit. Can I return it?
Merchandise on
the Sale pages are non-returnable. All sales are final on this
merchandise as they are part of our clearance items. Such items will
have a blue box note in the description stating it does not qualify for
returns or exchanges. Exchanges may be
possible if other colors and sizes are still available. Please contact
customer service for details.
I want to return
merchandise, but my request was denied. Why?
During the checkout process, you are required
to check the box confirming you have acknowledge
the terms and conditions bound to your order by checking the tick box.
The
terms and conditions can be read here.
When you check the box and proceed through the checkout system, you
acknowledge
acceptance to our terms, conditions, return and exchange policy. There
are three primary reasons why your request was denied.
1. Your request was received beyond our 15 day RA# request or our 30
day
return and exchange policy.
2. Merchandise you ordered is not subject to
refunds or exchanges such as special orders, Sale items or
merchandise designated as no
returns or exchanges.
3. You have exchanged merchandise for an order
more than two times or have a history of excessive returns.
Virtual Fashions reserves the right to restrict or modify our policies
as required.
If you do not see a question on our FAQ page that pertains to you,
please be sure to visit to contact customer
service.
Frequently Asked Questions |